The power of persistence – what cold calling taught us about marketing

When Carmen and I moved to London in 2008 we arrived in the middle of a snowstorm, and just as the Global Financial Crisis slammed the door shut for professional work. You could say we timed it poorly. We had left good jobs as journalists in Australia to try our luck in London and the […]

The benefits of telephone communication in building client relationships

What are the benefits of telephone communication? The art of conversation is something we should all master – but there’s a daily practice that many of us neglect. Picking up the phone! Calling someone we want to communicate with – whether in business or life – can have a huge impact. And yet, it’s so […]